Shipping Policy
Shipping Policy
Thank you for shopping with THEDESSA.
We are committed to delivering your order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days.
- Orders are processed Monday through Friday (excluding holidays).
- Once your order has been shipped, you will receive a confirmation email with your tracking information.
Shipping Times
Delivery times vary depending on your destination and local carrier services.
Estimated delivery times are provided at checkout and may vary due to customs processing, weather conditions, or carrier delays.
Tracking Your Order
Once your package has been dispatched, you'll receive a tracking number by email.
You can use your tracking number at any time to check the latest shipping updates.
Separate Shipments
If your order contains multiple items, they may be shipped separately from our logistics partners. If this happens, you will receive tracking information for each shipment.
Incorrect Shipping Information
Please ensure that your shipping address is correct before completing your purchase.
If you notice an error, contact us within 24 hours of placing your order at:
While we will do our best to update your details before dispatch, we cannot guarantee changes once an order has entered processing.
Need Help?
If you have any questions regarding your shipment, please contact our customer support team.
Email: support@thedessa.com
Support Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)