Payment Policy

Last updated: August 5, 2026

At THEDESSA, we offer secure and convenient payment options to ensure a smooth and safe shopping experience. Available payment methods may vary depending on your country or region.

Accepted Payment Methods

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • Shop Pay

  • Apple Pay

  • Google Pay

Available payment methods will be displayed during checkout based on your location.

THEDESSA reserves the right to add, remove, or modify accepted payment methods at any time.

Payment Security

All transactions are protected using SSL encryption.

Your payment information is processed securely through certified third-party payment providers and is never stored on our servers.

Order Processing

Orders are processed only after successful payment authorization.

If your payment is declined or cannot be verified, your order will not be confirmed.

Please ensure your billing information is accurate to avoid delays.

Refunds

Approved refunds will be issued to the original payment method.

Once your returned item has been received and inspected, refunds are processed within 14 business days.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Currency

All prices displayed on our website are shown in British Pounds (GBP £).

If your bank account uses another currency, your payment provider may apply exchange rate fees.

Fraud Prevention

To protect our customers, THEDESSA reserves the right to review or temporarily hold any order that appears unusual or presents a potential fraud risk.

Additional verification may be requested before the order is processed.

Contact

If you have any questions regarding payments or billing, please contact us:

THEDESSA

Email: support@thedessa.com

Support Hours

Monday – Friday: 9:00 AM – 5:00 PM

Saturday & Sunday: 10:00 AM – 5:00 PM