Privacy Policy
Last updated: August 5, 2026
This Privacy Policy explains how THEDESSA collects, uses, stores, and protects your personal information when you visit our website, create an account, or purchase our products.
If you have any questions regarding this Privacy Policy, please contact us at:
Who We Are
Company Name: THEDESSA
Email: support@thedessa.com
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Information We Collect
We collect information that you provide directly to us, as well as certain information collected automatically when you use our website.
Information you provide
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information (processed securely by our payment providers)
Information collected automatically
- IP address
- Device information
- Browser type and version
- Pages visited and products viewed
- Shopping activity
- Cookies and similar technologies
How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and shopping experience
- Send promotional emails if you choose to subscribe
- Detect fraud and protect our website
Sharing Your Information
We only share your information when necessary to operate our business or when required by law.
This may include:
- Payment processing providers
- Shipping and logistics partners
- Customer support providers
- Website analytics and marketing platforms
We never sell or rent your personal information.
Logistics & Shipping
To provide a wider range of products and efficient delivery, some orders may be fulfilled by our trusted logistics partners.
As a result:
- Orders may occasionally arrive in separate shipments.
- Tracking information will be provided once your order has been dispatched.
Cookies
Our website uses cookies to:
- Ensure the website functions correctly
- Remember your preferences
- Improve website performance
- Analyze visitor activity
- Support marketing and advertising
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
Legal Basis
We process personal information based on:
- Performance of a contract
- Legal obligations
- Legitimate business interests
- Your consent (for marketing communications)
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.
When no longer required, your information is securely deleted or anonymized.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Object to certain processing activities
- Request a copy of your data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact:
We will respond within a reasonable timeframe.
Children's Privacy
Our website is intended for adults.
We do not knowingly collect personal information from individuals under the age of 18.
Security
We implement appropriate technical and organizational measures to safeguard your personal information.
Although no online system can guarantee absolute security, we continuously improve our security practices to protect your data.
International Data Transfers
Some of our service providers may process your information outside your country of residence.
Where applicable, appropriate safeguards are implemented to protect your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The date shown at the top of this page indicates the latest revision. Any significant changes will be posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
THEDESSA
Email: support@thedessa.com
Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (EST)