Shipping policy

Payment Policy

Last updated: August 5, 2026

At THEDESSA, we offer secure and convenient payment options to ensure a smooth and safe shopping experience. Available payment methods may vary depending on your country or region.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Shop Pay
  • Apple Pay
  • Google Pay

Available payment options will be displayed during checkout based on your location.

THEDESSA reserves the right to add, remove, or modify accepted payment methods at any time.

Payment Security

Your security is our priority.

All transactions are processed through SSL-encrypted connections to ensure your payment information remains secure.

THEDESSA does not store your payment details. All payments are processed by trusted and certified third-party payment providers.

Order Processing

Your order will begin processing once your payment has been successfully authorized.

If your payment is declined or cannot be verified, your order will not be confirmed.

Please ensure your billing information is accurate to avoid delays.

Refunds

If you are eligible for a refund following an approved return, the refund will be issued to your original payment method within 14 business days after your returned item has been received and inspected.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Currency

Unless otherwise stated, all prices displayed on our website are shown in British Pounds (GBP £).

If you are purchasing from another country, your bank or payment provider may apply currency conversion fees.

Fraud Prevention

To protect our customers, THEDESSA reserves the right to review or verify any order that appears unusual or presents a potential fraud risk.

If additional verification is required, your order may be temporarily delayed until the verification process has been completed.

Contact Us

If you have any questions regarding payments, billing, or refunds, please contact our customer support team.

THEDESSA

Email: support@thedessa.com

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (EST)