Return & Refund Policy
At THEDESSA, we want you to be completely satisfied with your purchase. If something isn't quite right, you may request a return under the conditions outlined below.
Return Conditions
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Returns can only be requested after your order has been delivered.
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Return requests must be submitted within 30 days of receiving your order.
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All return shipping costs, including any international shipping fees or customs charges, are the responsibility of the customer.
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Items must be unused, unworn, unwashed, undamaged, and returned in their original condition with all tags attached.
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Items may be tried on but must not show any signs of wear.
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Orders placed in multiple sizes or colors with the intention of returning part of the order are not eligible for return.
How to Request a Return
To request a return, please contact us at:
Once your request has been approved, our customer support team will provide the return address of our logistics partner.
Please note:
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Customers are responsible for return shipping costs.
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We strongly recommend using a tracked shipping service.
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Please keep your tracking number until your return has been successfully processed.
Refunds
Once your returned item has been received and inspected by our logistics partner, your refund will be issued to your original payment method within 14 business days.
You will receive a confirmation email once your refund has been processed.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:
Please include clear photos of the item and packaging so our team can review the issue and provide the most appropriate solution.
Exchanges
We currently do not offer direct exchanges.
If you would like a different color or size, please return your original item following the return procedure and place a new order.
Responsibility
THEDESSA is not responsible for parcels that are confirmed as delivered by the shipping carrier.
Customers are responsible for providing the correct shipping address at checkout. If you notice an error, please contact us within 24 hours of placing your order so we can attempt to update your shipping details before dispatch.
Contact Us
If you have any questions regarding returns or refunds, our customer support team is happy to assist you.
THEDESSA
Email: support@thedessa.com
Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (EST)