FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Delivery times vary depending on your location and are provided during checkout.


How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with your tracking number. You can also use our Track Your Order page.


Can I return my order?

Yes. You may request a return within 30 days of receiving your order. Please refer to our Return & Refund Policy for full details.


What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.


How can I contact customer support?

You can reach our support team anytime at:

support@thedessa.com

We aim to reply within 24 business hours.


Is my payment secure?

Yes. All payments are processed through secure SSL encryption using trusted payment providers. Your payment details are never stored on our servers.